Customer Service

Handmade Photo Album by Elissa Campbell of Blue Roof DesignsA general note about my work:

All of my work is handmade by me. No two pieces are identical and that’s part of the charm of handmade work. Please allow for minor variations in appearance from what is shown in website photos.

A note about materials:

Because many handmade papers are used in the production of my items, variations in inclusions or paper tone may vary. I will make all attempts to ensure consistency through the product styles. In addition, differences in computer monitor settings may affect the appearance of my work on your screen. If you would like a sample of the exact paper/materials that will be used, please let me know. Feel free to contact me regarding any other concerns or questions.

Custom Orders:

If you want a book, but have different colors/patterns/textures/sizes in mind, please let me know. I have access to hundreds of papers and other materials that could be used to create your dream project. I would love to brainstorm the possibilities with you.

Shipping:

Unless an item is made-to-order, I ship within 3-5 business days of having received a cleared payment. If you have any special shipping needs, please let me know – I want to make sure that your needs are met.

I send all of my handmade work insured. I usually ship via FedEx and if not that, then via USPS (either First Class or Priority Mail). I do make a point of comparing costs before selecting the final method of shipping. Unfortunately, my larger photo albums don’t fit inside flat rate Priority Mail boxes. I tried to do it. It wasn’t pretty.

In the event that additional costs are incurred after the item has shipped (due to an incorrect or incomplete shipping address), then the buyer is responsible for covering those costs. For example, if an address correction is required, then I will contact you prior to authorizing the correction so that the additional payment can be made.

I make a point of packing my books really well. In fact, I’m a well-known bubble wrap abuser. A quote from a recent buyer: “…there was so much bubble wrap, I thought you were playing a trick on me”. I can’t help it – I want to make sure you get your book safely and in good shape! I try to reuse shipping materials whenever possible. I only reuse clean fill (bubble wrap, paper, etc.) and boxes that are structurally sound.

International Shipping:

I’m happy to accept orders from outside the United States. Customers are responsible for all customs and duty fees – my purchase and shipping costs do not include these fees. I’m an honest gal, so all customs forms will state the actual value of the item(s) purchased.

Refunds and Exchanges:

In the event that you are dissatisfied with your purchase, I am happy to perform an exchange or refund as long as you contact me within 10 business days after having received your order. Items should be in new and salable condition. Shipping costs will not be refunded. Return shipping is the responsibility of the buyer. Custom orders are not refundable.

I make a conscious effort to pack my work so that damages do not occur during shipment. However, if your order arrives damaged, please contact me as soon as possible so that I can work with you to resolve the issue. I send all packages with insurance so that any damage is covered. Please save all packaging materials in the event that a claim needs to be filed.

Wholesale:

I am happy to provide a wholesale price list and terms upon request. Those interested in making wholesale purchases from Blue Roof Designs are required to have a verifiable business license or sales tax exemption certificate from their state. A copy of these documents should be provided prior to the first order. For more information, please Email me at elissa@blueroofdesigns.com.

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